Leading the Service Industry Blog

Leadership in the Restoration Industry: Jack White

by April Scarlett on June 3, 2013
Leadership in the Restoration Industry: Jack White

The best asset that you will ever have in your business is your team. Your employees are the face of your company, the representatives of your brand and can make or break a company’s success. At Rainbow International ®, we know this well and strive to recruit and retain leaders who fit our Code of Values® both in and out of the workplace.

Jack White’s career in the restoration and cleaning industry spans more than three decades. A well respected professional in the restoration industry, Jack will soon be putting his years of experience to work as a board member of the Restoration Industry Association.

Currently, Jack serves as Vice President of Technical Systems for Rainbow International; he oversees field training, technical services and support, as well as research and development for Rainbow International. Jack is also an IICRC-accredited instructor in Water Damage Restoration, Carpet Cleaning and Odor Control. Jack is a member of the National Panel of Consumer Arbitrators and a regional supervisor for the Institute of Inspection Cleaning & Restoration in Texas.

Meet Jack:

When did you join Rainbow International, and what was your background before?

“I joined Rainbow In March of 1981. Prior to starting with Rainbow, I worked for Guarantee Systems Carpet Dyeing & Cleaning, which became Rainbow in 1981.”

In your opinion, what is the #1 obstacle to success facing restoration business owners in 2013?

“Unless a restoration business has a very aggressive grassroots marketing program, they are going to struggle. This includes companies that may be working with third party administrators and those who may be an approved vendor for certain insurance companies.”

Where do you think the restoration industry is headed in the next few years in terms of technology?

“Restoration and pricing software have become more mobile. As a result, I think the insurance companies will rely more on the first responders to provide data that typically insurance adjusters would provide. Much of the data that is currently being recording manually at the job site and then entered into the computer back at the office will be entered in the field on a tablet and sent directly back to the office or the insurance company. “

What’s your favorite thing about working with Rainbow International?

“I have always enjoyed the restoration and cleaning industry, and I enjoy working closely with our vendors. From 1977 to 1984, I worked as a service professional for the local Rainbow and, at the time, corporate franchise here in Waco. In 1984, I moved from the local operation to Rainbow Corporate to work as a franchise consultant, and over the years, have enjoyed working closely with many of our franchisees. One of the most enjoyable things I am doing currently, and have done on and off over the years, is work with our Canadian franchisees.”

What was your very first job?

“When I was 14, I had a job at the old Orpheum Theater downtown on 6th street in Waco tearing tickets, changing the marquee and making sure people did not smoke in the theatre.”

What are your hobbies or passions outside of work?

“I enjoy traveling, and I am a novice photographer. I also have one 3-year-old and three 1-year-old grandkids that I like to spend time with.”

What’s the best advice you’ve ever received?

“The answers are in the questions.”